See Offline App Incompatible Features for more information about what features are incompatible with the offline app. Once the Qualtrics Offline Surveys app has been enabled for your license, you’ll also have access to the Mobile Compatibility Advisor, which will alert you to any questions in the survey editor that aren’t compatible. If you attempt to download an incompatible survey, you will receive an error letting you know what features of your survey are incompatible.īecause the app is always being improved, we recommend that you check back often and download the latest update. Qtip: Surveys are complex! With over 100 question types and countless variations of logic, not all surveys are compatible in the offline format. Enter your desired value in the Device Identifier field.Below is how to configure the Device Identifier field. After responses are uploaded, the Device Identifier will appear in the dataset only if you add the DeviceIdentifier Embedded Data field to your survey flow. Each admin can change the identifier to their name so responses can be better organized. This field is also useful if one device will be used by many administrators. This field can be updated at any time, but it will only affect the Device Identifier for future responses. The Device Identifier field is useful for knowing which devices recorded which responses. In addition to the above user permissions, the project owner will also need to give the Offline User the following collaboration permissions: To set up an Offline User account, make sure they have the following user permissions: By collaborating the surveys to these accounts, they can easily be used to collect responses that filter into the original account. To mitigate this issue, many organizations create “Offline User” accounts that are used strictly for offline surveys. Please ensure that you have a good internet connection and correct account permissions.” You’ll typically see an error message stating, “API Error: We were unable to retrieve data from our servers. If your account has over 100 surveys, you are at risk. Some accounts have difficulty logging in due to the number of surveys in the account. (Note: This is different from the Qualtrics XM App.) Troubleshooting

Talk to your Brand Administrator to find out if your organization and your account have permission to use the Qualtrics Offline App. Qtip: If the app won’t let you log in, even after opening and closing or updating the app, you might not have permission to use it. Sign up for a free account & start creating surveys today. Product Experience (PX) Research: Moksh & Naman’s Lemonade Stand.Higher Education: Remote Learning Pulse.

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